Fronter Support

A comprehensive support structure exists within Fronter, ensuring an easy solution to any queries the user might have. Support for Fronter can come in a variety of ways, via phone, email and internet.

For information on who to contact and when, please select the appropriate group from the list in the left hand menu.

Fronter Support Structure

All Fronter customers sign a Service Level Agreement (SLA), which guarantees the customer access into a tight knit support structure. The SLA explains the support a Fronter customer will receive when they become a Fronter customer. This agreement can be customised if a customer has certain special needs.

The support structure consists of:

• Local Fronter installation administrators: First port of call for all user queries. A Fronter administrator at your school or organisation will be able to answer the majority of user queries.

• Local Service Teams: A service desk is present in all countries where the Fronter product has been implemented.

• Central Service Desk: A central service desk operates at Fronter Headquarters in Oslo. All queries that are not solved at the local service desk, will be forwarded here.

• International Support website: The Fronter support website is available at support.fronter.com. New information on updates, support queries, and change requests can be accessed here.

For more information on Fronter support please see the website support.fronter.com